FREE SHIPPING INFORMATION & SHIPPING FAQS
We are currently at capacity for ALL December delivery dates. All orders received from now on will be shipped in January (select your delivery date).
EVERYTHING YOU NEED TO KNOW ABOUT GIFTING FROM GRANVILLE ISLAND DELIVERY CO.
What's the cut off date to deliver before Christmas?
WE ARE CURRENTLY SOLD OUT FOR ALL DELIVERY DAYS IN DECEMBER.
We highly recommend gifting early this year to avoid disappointment. Some of our products have limited availability due to the nature of artisan (hand-made) goods.
When will my order be received?
When you check out, you will asked to choose a delivery date. The delivery window for all our shipments during the holidays is 12pm-7pm. Due to the volume of orders, unpredictability of traffic, and shipping requirements for refrigerated items, we cannot guarantee a specific delivery time within the delivery window.
How do I give a Gift Card?
Our virtual gift cards are valid for anything on our website and never expire. When you purchase a gift card, you will receive an email with the gift card information. All you need to do is forward it to your recipient's email. We do not offer physical gift cards. *Please note: you will be asked to choose a delivery date when checking out. Regardless of the date you choose, you will receive an email shortly after your purchase with the gift card information.
Can I add a note to my order?
Yes, there is an area to type "Special Instructions for Seller" in your cart. Simply enter "Note:" with your note to the receiver, and we'll add it to your order. The notes are limited to 100 characters due to the amount of writing we can fit. Alternatively, send a beautiful Greeting Card by local artist Hilary Morris.
Can I request to remove pricing or invoices in gift orders?
The receiver of your gift will not receive any information on pricing in their order. We include a packing slip which shows the items included without pricing.
Can I ship to multiple people and addresses?
Absolutely! In order to ship to multiple addresses, you'll have to place a separate order for each address/receiver.
I'd like to place a corporate order, how do I do that?
You can view information on our corporate orders here.
Scroll down for Shipping FAQ.
SPEND $99+ = FREE SHIPPING
Spend $99 or more on anything on our website, and receive free shipping within Vancouver. Those living in Greater Vancouver will receive a $10 discount off flat-rate shipping when spending $99 or more.
You safety and satisfaction is our first priority, so our shipping is safe and contact-less. We offer flat-rate shipping to the Greater Vancouver Area. We offer FREE SHIPPING in Vancouver for all orders $99 or over (and $10 off shipping for Greater Vancouver areas). Shipping rates are below.
$10 - Vancouver
$15 - Burnaby, Richmond
$20 - West Van, North Van, New West, Delta, Coquitlam, Pt Moody, Pt Coquitlam,
$25 - Tsawwassen, Ladner, White Rock, Surrey
$30 - Cloverdale
$35 - Langley
Where do you ship?
We ship to Vancouver and the Greater Vancouver Area. We are working on expanding our shipping areas nationally and internationally. Make sure to sign up for our newsletter at the bottom of the page to receive updates.
When will my order arrive? Can I order in advance for an occasion?
When you check out, you'll be asked to choose a delivery date and time. We generally require a two business day lead time as set by our partners, the Granville Island Merchants, to fulfill your order.
Depending on your order time and date, this means you could receive your goods 2-7 business days after your order. You can set the delivery date up to one month in advance. We do not deliver on holidays or weekends unless otherwise stated.
What's the delivery window?
The delivery window is between 12pm-7pm on your delivery date.
Do I have to be home for contact-less delivery?
All packages will be delivered using the "knock, drop and go" contact-less approach to eliminate interactions.
- For delivery to residences, the delivery person will knock or ring the doorbell and leave the package at the safest spot they can see near the door.
- For delivery to an apartment building, the delivery person will buzz you and leave your package at your door. There will be no contact between the customer and the delivery person.
We are currently working to offer this option. Sign up for our newsletter at the bottom of the page to receive updates.