Spend $99+ for FREE SHIPPING*, or take advantage of our Granville Island Brewing partnership (click for more info)

FAQ

 

SHIPPING

Where do you ship? 
We ship to Vancouver and the Greater Vancouver Area. We are working on expanding our shipping areas nationally and internationally.  Make sure to sign up for our newsletter at the bottom of the page to receive updates.

What shipping methods are available and what do they cost?
We have partnered with local courier, Novex, for contact-less delivery to your door. We offer flat-rate shipping to the Greater Vancouver Area. We offer FREE SHIPPING in Vancouver for all orders $99 or over (and $10 off shipping for Greater Vancouver areas). Shipping rates are below. 

$10 - Vancouver
$15 - Burnaby, Richmond
$20 - West Van, North Van, New West, Delta, Coquitlam, Pt Moody, Pt Coquitlam, 
$25 - Tsawwassen, Ladner, Pitt Meadows, White Rock, Surrey
$30 - Cloverdale
$35 - Langley

When will my order arrive? Can I order in advance for an occasion?
When you check out, you'll be asked to choose a delivery date and time. We generally require a two business day lead time as set by our partners, the Granville Island Merchants, to fulfill your order.

Depending on your order time and date, this means you could receive your goods 2-4 business days after your order. You can set the delivery date up to one month in advance. We do not delivery on holidays.

Can I shorten the delivery window?
The delivery window is between 12pm-5pm on your delivery date. If you are looking for a specific time for delivery, we can take requests on a case-by-case basis. Please note, requests for specific delivery time will result in additional shipping charges.

Do I have to be home for contact-less delivery?
All packages will be delivered using the "knock, drop and go" contact-less approach to eliminate interactions.

  • For delivery to residences, the delivery person will knock or ring the doorbell and leave the package at the safest spot they can see near the door.
  • For delivery to an apartment building, the resident will be called upon arrival, and the recipient will be asked to come down to receive the package. There will be no contact between the customer and the delivery person.
Can I pick up my order?
We are currently working to offer this option. Sign up for our newsletter at the bottom of the page to receive updates.
Can I get next day shipping?
We currently have a two to four business day lead time, due to our fulfillment process with our Vendors. This ensures that your items arrive fresh on the day of your order. We are looking into offering next day shipping in the future. Make sure to sign up for our newsletter at the bottom of the page to receive updates.
How do you ship the fresh/refrigerated items?
Our selection of cured meats and cheeses are kept refrigerated until just before shipping, when we slip them in a thermal bag with an ice pack, to ensure it gets to you safe. For baked goods, such as donuts, bagels, and breads, the items are freshly prepared by our partners to arrive to you in their optimal state.
 

SELECTION

Can I order other Granville Island items?
What you see on our site is our current selection. We also release seasonal curated Market Boxes every month. If you have a product you'd love to see on our site, feel free to drop us a line.

Can I substitute an item in a gift package?
Each gift package is carefully curated by our team to highlight the best of Granville Island. We do not offer substitutions at this time, but you can curate your own package by selecting items a la carte.

I have a dietary restriction. What can I order?
Many of our items fit a variety of dietary restrictions. We include ingredients in our product descriptions whenever possible. However, we cannot guarantee items are allergen-free due to the fulfillment of your order by our partners, the Granville Island Merchants.

GENERAL QUESTIONS

What is #GRANVILLEISLANDLUV?
The artisans of Granville Island need our help. Read more about our effort to uplift the Granville Island community, and how you can help here.

Do you offer large orders for events or Corporate Gifting?
We do! Please see our page on Corporate Gifts or email us for more information.

I have an issue. How do I contact you?
You can email us at info@foodietours.ca or call us between 8am-4pm PST Monday to Friday at 604-728-5846.

I have a media or marketing request.
Please email your request to marketing@foodietours.ca.

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